Terms and Conditions
CP SERENE SKIN SOLUTIONS

1. Introduction
Welcome to CP SERENE SKIN SOLUTIONS. These terms and conditions outline the rules and regulations for the use of our website and services. By accessing or using our website, you agree to comply with and be bound by these terms. If you do not agree with any part of these terms, please do not use our services.

2. Services
CP SERENE SKIN SOLUTIONS offers beauty and skincare services, including but not limited to bridal makeup, nail care, personal glam styling, and spa treatments. Our services are subject to availability and may change without prior notice.

3. Appointments and Cancellations

  • All appointments must be booked in advance via our website or by contacting us directly.
  • Customers must provide at least 24 hours’ notice for any cancellations or rescheduling requests. Failure to do so may result in a cancellation fee.
  • Late arrivals may result in a shortened service session without a refund.

4. Pricing and Payments

  • All prices listed on our website are in MYR (Malaysian Ringgit) and are subject to change without prior notice.
  • Full or partial payment may be required at the time of booking, depending on the service.
  • We accept various payment methods, including online bank transfers and e-wallet payments.

5. Refund and Exchange Policy

  • Payments for services are non-refundable unless otherwise stated.
  • In case of dissatisfaction with a service, we encourage customers to provide feedback within 24 hours for possible adjustments.
  • Gift vouchers and promotional services are non-refundable and non-transferable.

6. Customer Responsibilities

  • Customers must provide accurate personal information when booking a service.
  • CP SERENE SKIN SOLUTIONS reserves the right to refuse service to customers who display inappropriate behavior or violate our policies.

7. Limitation of Liability

  • CP SERENE SKIN SOLUTIONS is not liable for any allergic reactions or adverse effects resulting from our beauty treatments. Customers must inform us of any known allergies or sensitivities before receiving services.
  • We are not responsible for any personal belongings lost or damaged during appointments.

8. Privacy Policy

  • We are committed to protecting your personal information. Your data will only be used for booking purposes and to provide updates on our services.
  • We do not share or sell customer information to third parties.

9. Changes to Terms and Conditions
We reserve the right to modify these terms at any time. Any changes will be updated on our website, and continued use of our services will be considered as acceptance of the revised terms.

10. Contact Information
For any inquiries regarding our Terms and Conditions, please contact us at:
CP SERENE SKIN SOLUTIONS
Email: cpsereneskin@hotmail.com
Phone: 010-5360351